Warranty Information

Exam Tables

All warranties are invalidated by non-factory modifications and unauthorized repairs, which will immediately terminate all liability by Oakworks® for the product or damages caused by its use.

The buyer and its customers shall be responsible for proper set-up and use of the products as well as any supervision required for safety. In no event shall Oakworks® be liable for any special, indirect, consequential, incidental, exemplary or punitive damages or costs. Use of non-approved cleaning solutions voids the guarantee on all fabrics.

All warranties are limited to factory provided replacement parts, factory repair or replacement at the discretion of Oakworks®. The warranties set forth herein are the sole and exclusive warranties provided by Oakworks®. There are no other warranties, representations or guarantees provided by Oakworks® either expressed or implied, including warranties of merchantability and fitness for a particular purpose. Warranty valid with proof of purchase.

Receiving your Order

Notify Oakworks® and the shipping company within 10 business days if there are any shipment shortages, damages or defects. Failure to do so constitutes conclusive proof that the products were received without fault. If you find damage, save all packaging materials for inspection. Do not sign a free and clear delivery receipt if damage to the packaging indicates potential damage to the product.

Shipping F.O.B. Factory

FOB Shrewsbury. All products shipped from our factory become the property of the buyer when they leave our building. Shipping damage and lost shipments are not the responsibility of Oakworks®. We will assist you in recovery of lost goods or damage if it occurs. Customer is responsible for all shipping expenses associated with a customer refused delivery of product.

Should you have a problem while the exam table is under warranty or after the warranty has expired, please contact Sound Ergonomics at (877) 417-8151. Please have the following information ready:

• Facility name, address and telephone number
• Model number of your exam table
• Date of purchased, Original purchase Order number
• Description of the problem you are having

HÅG by Izzy Ergonomic Seating

HÅG by Izzy seating products are warranted to the original user to be free from defects in design, material and workmanship, given normal use and care, for ten years of single shift service, with the exceptions noted below. Sound Ergonomics, at its option, will repair or replace any product or part thereof which fails as a result of such a defect during the following warranty periods. (Prorated for multi-shift use.)

Lifetime	Pneumatic Cylinders
10 Years	Structure and frame
5 Years	Operating Components Functional Mechanisms Casters and Gliders Foam cushions Finishes Exposed Wood
3 Years	Covering Materials (fabric and vinyl)

izzy warrants the products sold by izzy and its subsidiaries to be free from defects in material and workmanship for the warranty periods detailed below, under normal use. This warranty covers products sold and delivered for use within the United States, Canada, and Mexico. This warranty is extended only to the first end-user of new products purchased for their own use, and not for resale, from izzy, its subsidiaries or its authorized dealers.

Normal use as defined under this warranty is wear and tear that occurs during a 40-hour work week (8-hour day) when the product is used by a person weighing 250 pounds or less. When products are subject to use that exceeds the normal use stipulated by this warranty, they are warranted for a period of 2 years from the date of purchase, in lieu of foregoing warranties.

There are no other warranties except as noted above, either expressed or implied including any warranty of merchantability or fitness for and particular purpose. Under no circumstance shall the company be liable for incidental or consequential damages arising from any product defect.

Sound Ergonomics will not accept unauthorized charges for expenses (such as labor and freight) incurred by the customer for the repair of goods or for the damage to goods caused by others. Authorized company personnel must approve any such charges in advance and in writing. Sound Ergonomics reserves the right to have necessary repairs made at the Izzy manufacturing plant.

No returns of merchandise will be accepted without written consent and shipping instructions provided by Sound Ergonomics. Unauthorized returns and returns not accompanied by proper paperwork will be returned freight collect. Special order items and merchandise sold at special discounts for any reason are not subject to return. Authorized returns will be charged a 25% restocking fee. All merchandise returned will be inspected before credit is issued. Any merchandise our quality department finds to be defective in material or workmanship will be repaired or replaced with the charges applied to the customers' credit.