All warranties are invalidated by non-factory modifications and unauthorized repairs, which will immediately terminate all liability by Oakworks® for the product or damages caused by its use.
The buyer and its customers shall be responsible for proper set-up and use of the products as well as any supervision required for safety. In no event shall Oakworks® be liable for any special, indirect, consequential, incidental, exemplary or punitive damages or costs. Use of non-approved cleaning solutions voids the guarantee on all fabrics.
All warranties are limited to factory provided replacement parts, factory repair or replacement at the discretion of Oakworks®. The warranties set forth herein are the sole and exclusive warranties provided by Oakworks®. There are no other warranties, representations or guarantees provided by Oakworks® either expressed or implied, including warranties of merchantability and fitness for a particular purpose. Warranty valid with proof of purchase.
Receiving your Order
Notify Oakworks® and the shipping company within 10 business days if there are any shipment shortages, damages or defects. Failure to do so constitutes conclusive proof that the products were received without fault. If you find damage, save all packaging materials for inspection. Do not sign a free and clear delivery receipt if damage to the packaging indicates potential damage to the product.
Shipping F.O.B. Factory
FOB Shrewsbury. All products shipped from our factory become the property of the buyer when they leave our building. Shipping damage and lost shipments are not the responsibility of Oakworks®. We will assist you in recovery of lost goods or damage if it occurs. Customer is responsible for all shipping expenses associated with a customer refused delivery of product.
Should you have a problem while the exam table is under warranty or after the warranty has expired, please contact Sound Ergonomics at (877) 417-8151. Please have the following information ready:
- Facility name, address and telephone number
- Model number of your exam table
- Date of purchased, Original purchase Order number
- Description of the problem you are having
HÅG by Izzy Ergonomic Seating
izzy+ warrants that its standard Contract Seating products are free from defects in material and workmanship during normal use (normal use is deﬁned as a maximum of eight (8) hours per day, six (6) days per week (single shift)), for the lifetime of the chair, with the exception of the following:
Gas cylinders, controls, and functional parts are warranted for ten (10) years; arm caps, casters, backliners, and exposed wood parts (ﬁnished wood chairs and wood base caps) for ﬁve (5) years; and upholstery materials (foam, mesh) are warranted for three (3) years.
Customer’s Own Material/Leather (COM/COL) is not covered by this or any other izzy+ warranty.
Multi-shift applications will change the warranty on ten (10) year items to six (6) years; ﬁve (5) year items to three (3) years; and three (3) year items to one (1) year. The warranties stated above apply to the original purchaser only.
Excluded from warranty is product that has unauthorized modiﬁcations, or if the customer fails to perform normal maintenance service on the product, this includes, but is not limited to, lubrication and cleaning, minor assembly and adjustment and periodic operational checks. Natural variations occurring in wood are not considered defects; izzy+ does not warranty the colorfastness or matching of color, grain or texture, normal wear and tear, or damages resulting from shipping or storage.
This warranty does not include defects from normal wear and tear, accidents, negligence, abuse, shipment, handling, storage, or environmental conditions. Any modiﬁcations to izzy+’s contract seating products by the purchaser, purchaser’s employees or agents, voids this warranty. izzy+ reserves the right to reasonably determine whether a defect in material or workmanship occurred in normal use or if such defect resulted from a factor excluded from this warranty. Normal use is deﬁned as a maximum of eight (8) hours per day, six (6) days per week (single shift). If a defect in material or workmanship is determined to have occurred in normal use during the warranty period, the defective product will be repaired or replaced free of charge, at the option of izzy+. The expressed warranties contained herein are in lieu of all other warranties, expressed or implied, including any warranty of merchantability and ﬁtness for a particular purpose, and all other warranties arising from the course of dealing or usage of trade. Any action to enforce this warranty must be brought within three (3) months from the time an alleged defect in material or workmanship ﬁrst occurs.
Repair or replacement of any defective izzy+ contract seating product for the period of time provided, shall constitute complete fulﬁllment of all the liabilities of izzy+, whether the claims of the purchaser are based in contract, in tort, (including negligence and/or strict liability) or otherwise, with respect to, or arising out of, the product furnished hereunder. izzy+ is not liable for any special or consequential damages under this warranty. The remedies provided above are the purchaser’s sole remedies for any failure of izzy+ to comply with its obligations regarding the material and workmanship of its seating products.